Business Support Chat Specialist

We are looking for a Chat Specialist for Business Support to assist sales for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us.
Assisting internal customers (mainly sales and other customer-facing roles) regarding business applications, processes and deals at a global level Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution Communication with internal customers mainly using a chat tool and remote access tool Prioritizing issues and de-escalating challenging situations Ensuring internal customer satisfaction using communication skills and application of best practices Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge

Superior communication skills General familiarity with common IT tools including MS Office and chat tools Fluent English is a must, any other language is a plus An inquisitive mindset and ability to learn quickly Ability to guide clients through challenging situations and prioritize Experience in customer service or other customer-facing roles is a plus Ability to use CRM systems is a plus

Elaborate hands-on training to give you a smooth start 5 weeks of holidays and 6 sick days a year Possibility to work from home two days a week Meal vouchers A monthly Cafeteria budget Salary compensation for up to 15 days of sickness a year Multisport card at favourable terms