IT Field Technician - L1 and L2 level - Mikulov

We are a global climate technologies company engineered for sustainability. Today, we are building on our 100-year legacy through industry-leading innovation. Currently looking for L1 and L2 IT technicians for our international environment. We welcome both graduates after school with a technical background, as well as more experienced technicians. We offer relatively flexible working hours, but you need to be onsite in the office. We offer the location - Mikulov
L1 role overview: Supports the Corporate IT Business community, providing first level support for End user Desktop and IT Site support issues. Receives, assesses, troubleshoots, and escalates support incidents & requests. L2 role overview: Supports the Corporate IT Business community, providing second level support for End user desktop and IT Site support issues Assists management team with day-to-day operations of the group Receives, assesses, troubleshoots, and escalates support incidents & requests

Skills L1: a. Skilled in hardware, software and/or operating systems environment b. Knowledge of appropriate networks, products and protocols c. Troubleshooting skills d. Customer Service skill Good English (B2-C1) + Czech language Skills L2: a. Skilled in hardware, software and/or operating systems environment b. Strong mentoring/Coaching skills c. Knowledge of appropriate networks, products and protocols d. Troubleshooting skills e. Customer Service skill f. MAC & linux OS knowledge recommended but not mandatory

Long-term cooperation on the full time employment relationship or IČO (business license) International environment with comprehensive training Possibility of career growth Attractive financial evaluation Use of foreign languages ​​on a daily basis Location Mikulov